Frequently Asked Questions (FAQ)

When can I expect my order?
Standard Delivery Time takes 7-20 business days, Priority Delivery Time takes 5-12 business days. Got questions? Email us at info@ausmanthus.com.

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When will my order be processed?
We strive to ship your order as quickly as possible. Orders are processed Monday to Friday, and you can expect your order to be processed within 1 to 3 business days and shipped the next business day. Please note that we do not ship packages over the weekend.

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How can I track my package?
Once your order has been processed, we will send you a tracking code so you can follow your package on our website. Simply enter your email address and order number—it's that easy! Don’t worry if you lost your tracking code or entered the wrong email address, we’ll be happy to assist you.

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Have more questions?
No worries! Our amazing support team is here to help. Just send us an email at info@ausmanthus.com, and we’ll get back to you within 6 hours (or even faster!).